Refund policy

CANCELLATION 

An order can only be canceled within 12 hours after the order has been placed, you can write to us at hello@.trucomfort.in or send a Whatsapp message on +918076328351. Once an order is canceled, the money if paid would be refunded to you within 48-72 business hours after the cancellation request.

 

RETURN & REFUND POLICY

Request for return of an order can be placed within 7 days after delivery of the product. On or after 8 th day of the delivery of the product, the order can not be returned.

The product must be in the same condition as received, it should be unused, with label intact, and no damage must be caused to the product or free products that come with it. 

To start a return, you can write to us at hello@trucomfort.in with the original receipt or proof of purchase. You also need to send us required photographs/videos stating the condition of the product.

If your return is accepted, then you can send the product back to us. Items sent back to us without first requesting a return will not be accepted and a refund to such products will not be initiated.

The return courier charges have to be borne by the buyer. The refund would be credited into your bank account within 5 business days after we receive the product. 

You can always contact us for any return question at hello@trucomfort.in or WhatsApp at +918076328351.

 

EXCHANGE POLICY

We only exchange goods if they are defective, damaged, or lost in transit. Send a mail to hello@trucomfort.in or drop a Whatsapp message on +918076328351 with details of the product and the defect in the form of photos or video.

We suggest you make a video while unboxing the pillow and share the same to claim the exchange on our mail ID hello@trucomfort.in.

Please note that the exchange requests can only be placed within 12 hours of receiving the product. Once the return courier is picked up, we will send you the replacement.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can initiate an immediate exchange. We suggest you make a video while unboxing the pillow and share the same to claim the exchange.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know about the status of approval of the refund. If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take 7 to 12 days time for your bank or credit card company to process and post the refund. If you wish to change the payment method, please tell us about the same while placing your request for refunds. Write to us for refund querries at hello@trucomfort,in or WhatsApp us at +918076328351